Frequently Asked Questions
- What are the courses available and how do I know if there are training places for the course that I want to register?
Please visit our PSA Institute website at https://www.psa-institute.com to check for available training places. Alternatively, you can email us at psainstitute@globalpsa.com. - Can you customize a course for us?
Yes, we do provide customized and on-site training for some courses. Please write in to us on your requirements at psainstitute@globalpsa.com and we will get back to you shortly. - What must I bring when attending the course?
Please wear proper attire and check your training confirmation email for additional requirements. We do require participants to put on appropriate Personal Protective Equipment (PPE) which may include safety shoes, helmet, vest etc for some courses. - How can I obtain a forklift certificate (licence)?
You can register online for the Operate Forklift course at our PSA Institute website at https://www.psa-institute.com or at the PSA Institute customer service counter at #06-01, PSA Horizons. Upon successful completion of the course, you will receive a certificate from PSA and the Statement of Attainment from SSG. - Can I attend the Operate Forklift course if I do not have the Singapore Class 3 driving licence?
Yes, you can attend the 5-day Operate Forklift Course, which is developed for participants without the Singapore Class 3 driving licence. - Can I attend the Operate Forklift course if I posses a Malaysian driving licence?
You will need to produce your Malaysian driving licence and it must be equivalent to the Singapore Class 3 licence. - Do I have to pass the theory assessment first before attending the practical lesson for the forklift training?
Yes, passing the theory assessment is compulsory. You need to attend and pass the theory assessment first before attending the practical training. - What if I fail the forklift theory course?
You will have to retake the WSQ Operate Forklift Course. - What if I fail the forklift practical course?
You have to retake the WSQ Operate Forklift Course. Alternatively, you may also make an appeal at our Customer Service Counter with a payment of $30.00 (before GST) per request within 7 working days from the date of release of assessment results. We will inform you the outcome of your appeal via email. - May I know the course fees difference between the 3-days and the 5-days Operate Forklift course?
The 3-days course fee is $330 (before GST) and the course is for those with a Singapore Class 3 Driving licence.
The 5-days course fee is $545 (before GST) and the course is for those without a Singapore Class 3 Driving Licence. (The 5-Days course is also recommended for those with Class 3 Driving Licence but require more practices in operating the forklift.) - Once a forklift driver has attended the Forklift Orientation course, would he be allowed to operate the forklift within PSA’s premises?
Yes, subject to approval by PSA. - Can I register for the Heavy Forklift Operations course?
Yes, if you already have the Operate Forklift certificate or the SSG Statement of Attainment on Operate Forklift
- How do I register for a course?
You can register online at our PSA Institute website at https://www.psa-institute.com or at the PSA Institute customer service counter at #06-01, PSA Horizons.
- Can I choose the course date?
Yes, you can, subject to availability of training places.
- Can I register for the course on the day the course starts?
No, you cannot. You need to apply for the course at least 7 calendar days before the course start date and provided there are available training places.
- Can I be placed in the waiting list if the class is full?
If there are dropouts, we will inform you.
- How can I check the status of my staff’s enrollment?
You may check online through our website at https://www.psa-institute.com. Alternatively, please email us at psainstitute@globalpsa.com. We will need you to furnish us with your staff’s name and NRIC/FIN number when you make the enquiry.
1. How can I get a course fee refund?
If the withdrawal request is received in writing at least 14 or more calendar days before the course start date, 80% of the course fee will be refunded.
For withdrawal request received less than 14 calendar days before course start date, there will be no refund for withdrawal.
2. How can I get a course fee refund?
To withdraw from the course, you may email us at psainstitute@globalpsa.com.
3. Due to some unforeseen circumstances, can I transfer my staff to another course?
For transfer of course, please email us at psainstitute@globalpsa.com.
The transfer of course request would have to reach us at least 14 or more calendar days before the course start date and will be subjected to PSA’s approval.
The administrative fee for transfer of course will be $15 (before GST).
- What is the mode of payment for course fees?
You can pay online through credit or debit card at our website at https://www.psa-institute.com when you register for the course. Alternatively, you may pay by either Cheque, PayNow or NETs at our customer service counter located at PSA Institute, 1 Harbour Drive, #06-01, PSA Horizons.For Payment by Cheque (in Singapore Dollars), it should be made payable to “PSA CORPORATION LIMITED”.You may also make payment by Inter-bank Transfer. Please take note to include the Payment Reference No. in your payment reference to avoid any delay in the payment process.
Banking Details:
Bank Name: DBS Bank Limited
Bank Address: 12 Marina Boulevard, DBS Asia Central MBFC Tower 3 (S) 018982
Bank Account Name: PSA Corporation Limited
Bank Branch Code: 001
Bank A/c Number: 0010010255
Bank Code: 7171
Swift Code: DBSSSGSG
Currency: SGD
- What is a Payment Summary?
This is PSA Institute’s payment advice. You may download a copy through your user account from our website at https://www.psa-institute.com.
1. Due to some unforeseen circumstances, can I postpone the training dates for my staff?
The rescheduling request would have to reach us at least 14 or more calendar days before the course start date and will be subjected to course availability.
The administrative fee for rescheduling will be $15 (before GST).
2. Can I request for replacement of my participants?
For replacement request, please email us at psainstitute@globalpsa.com.
The replacement request would have to reach us at least 14 or more calendar days before the course start date and will be subjected to PSA’s approval.
The administrative fee for replacement of participants will be $15 (before GST).
- What will happen if I miss 1 or 2 days of the course
Participants are required to have a minimum course attendance before we can issue certificates of successful completion.
You would need 100% attendance for these courses to be eligible to take the practical or theory test:
- WSQ Operate Forklift Course
- Perform Work-At-Height
- Manage Work-At-Height
- Supervise Safe Lifting Operations
- Perform Rigger and Signalman Tasks
You would need at least 75% attendance for these courses to be eligible to take the practical or theory test:
- Heavy Forklift Driver Training Course
- Hazmat Transport Driver Permit Course
- Safety Course for Ship Supplier Personnel
- Perform Safe Prime Mover Driving and Haulage Operations in the port
1. How can I qualify to sit for the test / examination?
You are required to attend the course with 75% or more attendance before you are allowed to take the test.
2. What if I am late for my test / examination?
Participants are not allowed into the test / examination room once the test / examination has started.
3. Can I retake the test / examination if I failed or I am assessed as ‘Not-Yet-Competent’?
Please note that you have to retake the course before you are allowed to retake the test / examination.
4. How will I be informed of my test results?
The results will be e-mailed to you or to your company if you are sponsored. Please note that we will not be able to inform you of the test results over the phone.
1. Will I be issued a licence after the WSQ Operate Forklift course?
You will be issued with a certificate of successful completion and SSG Statement of Attainment upon successful completion of the course.
2. Do I have to renew my forklift certificate?
No, the certificate issued has no expiry date.
Forklift operators are advised to attend the forklift refresher course every 3 years as recommended under SS 573:2012.
3. Can I have a replacement for my certificate?
Yes, you can request for a replacement certificate. There is an administration charge of $30 (before GST).
1. Is there any validity period beyond which one will be required to take the course again?
Forklift course:
Forklift operators are advised to attend the forklift refresher course every 3 years as recommended by SS 573 : 2012.
2. Hazmat Transport Driver Permit Course:
Hazmat Transport Drivers are advised to attend the course every 2 years.
- Where is the classroom training venue?
Our classrooms are located at:
PSA Horizons,
1 Harbour Drive, Level 5 & 6,
Singapore 117352
- Where is the practical training venue?
The practical training area is located at PSA Institute Integrated Training Centre.
- How can I go to PSA Horizons?
You can reach PSA Horizons by:- MRT: alight at the Pasir Panjang MRT Station (Circle Line)
- Bus service:
- SMRT: 176, 188
- SBS Transit: 10, 30, 51, 143, 175
- Carparks:
- Pasir Panjang Food Centre (Public carpark)
- PSA Alongside Building Carpark
1. May I know more about the SkillsFuture funding?
For SkillsFuture funding, please refer to SkillsFuture website via skillsfuture.gov.sg for more information.