Frequently Asked Questions (FAQ)

  1. What are the courses available and how do I know if there are training places for the course that I want to register?
    Please visit our PSA Institute website at https://www.psa-institute.com to check for available training places. Alternatively, you can call us at 6771 7307 / 7335 / 7383.
  2. Can you customize a course for us?
    Yes, we do provide customized and on-site training for some courses. Please write in to us on your requirements at psainstitute@globalpsa.com and we will get back to you shortly.
  3. What must I bring when attending the course?
    Please wear proper attire and check your training advice for additional requirements. We do required participants to put on appropriate PPE which may include safety shoe, helmet, vest etc for some courses.
  4. How can I obtain a forklift certificate (licence)?
    You can register for the Operate Forklift course at our PSA Institute website at https://www.psa-institute.com or at the PSA Institute registration counter (at #03-02, PSA Vista). Upon successful completion of the course, you will receive a certificate from PSA and the Statement of Attainment from WDA.
  5. Can I attend the Operate Forklift course if I do not have the Singapore Class 3 driving licence?
    Yes, you can attend the 4-day Operate Forklift Practical Course, which is developed for participants without the Singapore Class 3 driving licence.
  6. Can I attend the Operate Forklift course if I posses a Malaysian driving licence?
    Yes. You will need to produce your Malaysian driving licence and it must be equivalent to the Singapore Class 3 licence.
  7. Do I have to take theory class first for the forklift training?
    Yes, the theory lesson is compulsory. You need to attend and pass the theory lesson first before attending the practical training.
  8. How soon must I take the Forklift Practical course after I have passed the Forklift theory test?
    You are required to take the forklift practical course as soon as possible, preferably within 2 weeks from the theory course date.
  9. What if I fail the forklift theory course?
    You will have to retake the WSQ Operate Forklift theory course
  10. What if I fail the forklift practical course?
    You have to retake the WSQ Operate Forklift practical course. You may also make an appeal at our Customer Service Counter with a payment of $30.00 per paper within 7 working days from the date of release of assessment results. We will inform you the outcome of your appeal via email.
  11. May I know the course fees difference between the 2-day and the 4-day Operate Forklift practical training?
    The 1-day theory course fee is $85.60.
    The 2-day practical course fee is $256.80 and the course is for those with a Singapore Class 3 Driving licence.
    The 4-day practical course fee is $486.85 and the course is for those without a Singapore Class 3 Driving Licence. (The 4-Day practical course is also recommended for those with Class 3 Driving Licence but require more practices in operating the forklift.)
  12. Once a forklift driver has attended the Forklift Orientation course, would he be allowed to operate the forklift within PSA's premises?
    Yes, subject to the usual verification checks.
  13. Can I register for the Heavy Forklift Operations course?
    Yes, if you already have the Operate Forklift certificate or the WDA Statement of Attainment on Operate Forklift.
  1. How do I register for a course?
    You can register at our PSA Institute website at https://www.psa-institute.com or at the PSA Institute registration counter (at #03-02, PSA Vista), Alternatively, you can send your application form through the mail together with the cheque payment.
  2. Can I choose the course date?
    Yes, you can, subject to availability of training places.
  3. Can I reserve a course date / the training places for my staff by faxing to you first?
    Yes, but we will hold your reservation for up to 3 days only. If you do not confirm by then, we will have to give your reservation to other people.
  4. Can I ask someone to apply the course on my behalf?
    Yes, you can but that person will have to bring along your identification documents - NRIC & driving licence (for those courses that require minimum driving licence).
  5. Can I register for the course on the day the course starts?
    No, you cannot. You need to apply for the course at least 2 days before the course start date and provided there are available training places.
  6. Can I be in the reserve list if the class is full?
    Yes. If there are dropouts, we will inform you.
  7. How can I check the status of my staff's enrollment?
    Please call us at 6771 7307 / 7335 / 7383. We will need you to furnish us with your staff’s name and NRIC/FIN number when you make the enquiry.
  8. Can I register my staff for both the theory and the practical courses and issue payments for both at the same time and what will happen if my staff failed his/her theory and I have already paid up for the practical course?
    Yes, you can.
    If your staff fail the theory test, you can send him for recourse and retest. The fee is $85.60. However if you wish to withdraw your staff, we will refund you the practical course fee.
  1. How can I get a course fee refund?
    We will refund you 80% of the course fee with at least 7 days of notice before the course start date.
  2. When can I cancel a course?
    You have to fax or email your cancellation request at least one week or more before commencement of course.
    To cancel the course, you may either fax the request to us at 67717316 or email it to us at psainstitute@globalpsa.com
  1. What is the mode payment for course fees?
    You can pay by cash, cheques or Nets
  2. What is a training cost advice?
    This is PSA Institute's Invoice cum Course Instructions. We will fax and post the original copy to you within 3 days.
  1. Due to some unforeseen circumstances, can I postpone the training dates for my staff?
    Yes, provided written notification is received by us at least 1 week before course commencement with the supporting documents.
  2. Can I request for replacement of my participants?
    Yes, provided written notification is received by us at least 3 days before course commencement. Please fax your replacement particulars to us at 67717316.
  1. What will happen if I miss 1 or 2 days of the course
    Participants are required to have a minimum of 75% course attendance before we can issue certificates of successful completion.
    You need at least 75% attendance for these courses to be eligible to take the practical or theory test:
    • WSQ Operate Forklift Course
    • Heavy Forklift Driver Training Course
    • Lifting Supervisors Safety
    • Hazmat Transport Driver Permit Course
    • Signalman
    • Rigger and Signalman Course
    • Safe PM Driving in the Port
    • Safety Supervisors
    • Safety for Ship Suppliers

    You may continue to attend the course, but you would not be allowed to take the test, if you do not have 75% or more attendance.
  1. How can I qualify to sit for the test / examination?
    You are required to attend the course with 75% or more attendance before you are allowed to take the test.
  2. What if I am late for my test / examination?
    We will not allow participants into the test / examination room once the test / exmaination has started,
  3. Can I retake the test / examination if I failed or I am assessed as ‘Not-Yet-Competent'?
    Please note that you have to retake the course before you are allowed to retake the test / examination.
  4. How will I be informed of my forklift test results?
    The results will be mailed to you or to your company if you are sponsored. We will only send out the results 5 days after your test date. Please note that we will not be able to inform you of the test results over the phone.
  1. Will I be issued a Forklift licence after the course?
    You will be issued with a certificate of successful completion and WDA Statement of Attainment upon successful completion of the course.
  2. Do I have to renew my forklift certificate?
    No, the certificate issued has no expiry date.
    Forklift operators are advised to attend the forklift refresher course every 3 years as recommended by SS573;2012.
  3. Can I have a replacement for my certificate?
    Yes, you can have a replacement certificate. There is an administration charge of $32.10.
  1. Is there any validity period beyond which one will be required to take the course again?
    Forklift course:
    Forklift operators are advised to attend the forklift refresher course every 3 years as recommended by SS573;2012

    Hazmat Transport Driver Permit Course:
    Hazmat Transport Drivers are advised to attend the course every 2 years
  1. Where is the classroom training venue?
    Our classrooms are located at:
    PSA Vista, #03-02,
    20 Harbour Drive,
    Singapore 117612.
  2. Where is the forklift practical training venue?
    The forklift practical training area is located at PSA Institute practical training area.
  1. How can I go to PSA Vista?
    You can reach PSA Vista by:
    • MRT: alight at the Haw Par MRT Station (Circle Line)
    • Bus service:
      • SMRT: 176, 188
      • SBS Transit: 10, 30, 51, 143, 175, 200
    • Carparks:
      • PSA Vista basement carpark (limited lots)
      • URA open carpark in front of PSA Vista Westway
  2. How can I go to Keppel gate?
    You can reach Keppel Gate by:
    • SMRT: NR 1, NR 6
    • SBS Transit: 10, 30, 57, 97, 100, 131, 145, 180
    • Carparks:
      • URA carpark (besides former Railway Station)
      • Tanjong Pagar Complex carpark
  3. How can I go to Pasir Panjang gate?
    You can reach Pasir Panjang Gate by:
    • MRT: alight at the Haw Par MRT Station (Circle Line)
    • Bus service:
      • SMRT Service: 176, 188
      • SBS Transit: 10, 30, 51, 143, 175, 200
    • Carparks:
      • PSA Vista basement carpark (limited lots)
      • URA open carpark in front of PSA Vista Westway
  1. May I know more about the SDF funding?
    For course funding, please login to WDA Skillsconnect System via www.skillsconnect.gov.sg
  2. Other than SDF, are there any other subsidies for the course fees?
    You can approach the following organizations for assistance:
    • NTUC CareerLink - Tel 62138580
    • CDAC - Tel 68435566
    • Mendaki - Tel 62455741
    • SINDA - Tel 1800-2954554
    • EA (Euraisan Assn)- Tel 64405337
    • AMP (Assn of Muslim Professional) - Tel 64163966

    UTAP (Union Training Assistance Programme) Funding

    The following courses have been approved for UTAP benefits of up to $250 per union member each year.
    1. Safety Course for Ship Supplier Personnel
    2. Safe Prime Mover Driving In the Port
    3. Heavy Forklift Driver Training Course
    4. Hazmat Transport Driver Permit (HTDP) Course
    For more information on UTAP, please go to: http://skillsupgrade.ntuc.org.sg
  3. Can I apply for lower levy for my workers after they have attended and passed the forklift/signalman course?
    Please contact MOM at 64385122 or visit their website at www.mom.gov.sg for details.